Counselling and Emergency Services

Emergency Services

Emergency Services offers support and resources to members and their families during emergencies related to child care, deployment, pregnancy, and any other urgent family situation. Once you call us for assistance, an assessment is made of your needs and resources so that an action plan can be developed. This plan may involve services and resources offered through the MFRC and/or referrals to community agencies. The Emergency Services Program maintains a list of qualified care providers who can provide childcare during an emergency. Our 24-Hour Information Line is available 365 days per year at 250–363–2640 or toll free around North America at 1–800–353–3329. Be sure to check out our list of emergency crisis numbers on our links page. We can provide:

• Assistance during a family emergency
• Support in creating your Emergency Child Care Plan
• Access to Emergency Child Care funds
• Emergency Housing for emergency and compassionate use

Short-term Counselling

Individuals, couples and families experiencing situational or personal crises can access timely counselling sessions in a confidential atmosphere of support. Registered social workers and clinical counsellors can provide support with

• relationship issues
• parenting challenges
• the military lifestyle
• coping with short-term crisis situations
• various emergencies

We're also your one-stop source for quality referrals to outside counselling resources and specialized support services.